Shipping policy
Shipping Policy
Delivery Area
We currently deliver only within South Africa. Orders placed outside of South Africa cannot be processed or delivered.
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided based on your location and the selected shipping method.
We aim to deliver as soon as possible. Please note that delivery delays can occasionally occur due to unforeseen circumstances.
- To ensure that this service is used correctly, we will verify the delivery address provided during checkout.
- Customers are required to provide accurate and complete address information. Orders with addresses outside the specified area will not qualify for free delivery and may be subject to standard shipping fees.
- If the provided address does not match the eligible area, we will contact you to confirm the address or discuss alternative shipping options.
- We rely on the honesty of our customers to maintain the integrity of this service. Please ensure your address details are correct to avoid any delays in processing your order.
Thank you for your cooperation and understanding.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We take great care in packaging your items to ensure they arrive safely. However, if you receive your order and it is damaged, please contact us immediately. Save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our returns policy can be found here (link to your returns policy). If you need to return an item, please refer to this policy for instructions.
Compliance with Consumer Protection Act (CPA)
Our shipping and returns policies are designed to comply with the South African Consumer Protection Act, ensuring your rights are protected.
Data Protection
We handle your personal information in compliance with the Protection of Personal Information Act (POPIA). For more details, please see our Privacy Policy here.
Limitations of Liability
We are not responsible for delays caused by courier services, natural disasters, or other unforeseen circumstances. However, we will do our best to assist in resolving any issues that arise.
Dispute Resolution
If you have any disputes regarding our shipping policy or the delivery of your order, please contact our customer support team. We are committed to resolving any issues promptly and fairly. Mediation services are available if necessary.
Customer Support
For any questions or concerns regarding shipping, please contact our customer support team at:
- Email: orders@paperly.co.za
- Phone: 011 568-4944
We are committed to ensuring a smooth and efficient delivery process and are here to assist you with any inquiries you may have. Thank you for shopping with us!